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Service Delivery Policy

Last updated: 31 August 2026

Toong is a digital, cloud-based software service. There are no physical products and nothing is shipped. Access is delivered online, instantly.

What you receive

A subscription to Toong gives you access to the Toong platform operated by Ideal Dev SH.P.K. (the AI assistant, connected messaging channels, the shared inbox, and the features included in your plan) through your online account.

How and when it is delivered

Delivery is electronic and automatic:

  • Free trial: access is provisioned immediately after you register and verify your email address.
  • Paid plan: the plan's features are activated on your account immediately after a successful payment. There is no waiting period and no physical delivery.

Accessing the service

You use Toong by signing in at toong.ai with your account credentials. A working internet connection and a modern web browser are required. No installation or download is needed.

Availability

The service is available wherever you have internet access, subject to our Terms of Service. We aim for continuous availability and carry out maintenance with as little disruption as possible.

If you can't access the service

If your account isn't activated after payment, or you have any trouble signing in, contact us and we'll restore your access promptly: [email protected].

Related

See our Refund Policy for billing and cancellations.

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