An AI agent for your business: it answers, books and sells, 24/7.
Not another chatbot. A trained digital teammate that knows your prices, speaks your customer's language on WhatsApp, Instagram, Messenger and your website, and brings every conversation to a result.
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AI agent vs. chatbot
A chatbot answers messages. An agent finishes jobs. That difference is the whole product.
A chatbot
- Follows a fixed script of buttons and canned replies
- Gives generic answers, or wrong prices
- Dead-ends with “please call us”
Toong, an AI agent
- Understands free text in any language and answers like a trained colleague
- Quotes YOUR real prices and availability from your own data and live systems
- Completes the job: books the appointment, takes the payment, or hands over to your team with context
A teammate, not a toy
Every channel, one agent
WhatsApp, Instagram, Messenger, Telegram, email and your website: one brain, one shared team inbox.
Real bookings, fewer no-shows
Google Calendar slots offered and booked in the chat, with automatic reminders ~24h and ~2h before.
Payments in the chat
Card payment links that settle to YOUR OWN Paysera or Stripe account. Toong never holds your money.
Asks your team when it doesn't know
Missing a small fact, it WhatsApps you, relays your reply in minutes, and never asks the same thing twice.
Knows your nearest branch
Customers share their location with one tap and get directions to the closest of your locations.
Your customer's language, always
Albanian, English, German, Italian and dozens more, switching mid-conversation when the customer does.
Verified Meta Tech Provider: official WhatsApp, Instagram & Messenger APIs, never grey-zone gateways.
Set up and tuned WITH you: import your content, connect channels, live in an afternoon.
Built by Ideal Dev in Prishtina, serving businesses from Kosovo & Albania to the world, in 7 site languages.
Questions businesses ask us
A chatbot follows a script: fixed buttons, canned answers, and a dead end the moment a question falls outside it. An AI agent understands free text, answers from your business's real data, and completes actions — quoting your actual prices, checking availability, booking an appointment, sending a payment link, and handing over to your team when a human is needed.
Toong starts at €49/month for a working agent on your website plus one messaging channel, €129/month for every channel with payments and bookings, and €299/month for high volume. Every plan starts with a free 7-day trial, no card required. For comparison: a part-time support hire costs several times that.
Yes. The agent replies in whatever language the customer writes — Albanian (including natural Kosovo Albanian), English, German, Italian, and dozens more — switching mid-conversation if the customer does. You write your knowledge once, in one language.
It never invents one. For a small factual gap it can message your team on WhatsApp, relay your answer to the customer within minutes, and remember it so the same question is never asked twice. For anything that needs a person — complaints, negotiations — it hands the conversation to your team with a summary, and you get a phone ping.
An afternoon, without a developer: import your website or documents so the agent learns your business, connect your channels with official logins (WhatsApp, Instagram, Messenger — a few clicks each), test it in the playground, go live. And you're not alone — we set it up and tune it with you.
Hear it answer with your own business's data.
7 days free, no card. Import your website, connect a channel, and watch the agent handle real customer questions.