Toong is a subscription software service operated by Ideal Dev SH.P.K. This policy explains how our plans are billed, how to cancel, and when a refund is available. It applies to payments made through our checkout.
Free trial
Every account starts with a 7-day free trialthat requires no card and no payment. You are not charged during the trial. If you don't subscribe, the trial simply ends and no money is ever taken.
Subscriptions & billing
Paid plans are billed per billing period (monthly) in advance, in euro (EUR), for continued access to the service during that period. The price of your plan is shown at checkout before you confirm.
Cancellation
You can cancel at any time from your dashboard billing page or by emailing us. Cancelling stops any future renewal. Your access continues until the end of the billing period you have already paid for; partial periods are not pro-rated.
Refunds
Because a plan is billed in advance for a digital service that is delivered immediately and used continuously, payments are generally non-refundable once the billing period has started. We will, however, provide a refund:
- where a refund is required by applicable law;
- for a duplicate or accidental charge, refunded in full;
- at our discretion, where the service was substantially unavailable for a prolonged period due to a fault on our side.
How to request a refund
Email [email protected] from your account email, including the charge date and the reason for your request. We review every request and respond within 5 business days.
How refunds are paid
Approved refunds are returned to the original payment method through our payment provider. Depending on your bank or card issuer, it can take up to 5–10 business days for the refund to appear on your statement.
Consumer withdrawal right
Where a statutory right of withdrawal applies, please note that our service is a digital service that begins immediately once you subscribe. By starting the paid service you ask us to begin performance right away, which may end the withdrawal right for the part of the service already provided.
Contact
Questions about billing or refunds: [email protected]. See also our Terms of Service and Service Delivery Policy.