1. Toong is a technical service provider
Toong's payment features (including payment links sent in conversations) are technical services only. Toong generates payment requests and displays payment confirmations on behalf of the business using the platform (the “Merchant”). Toong is not a payment institution, bank, money remitter, payment processor or acquirer, and does not provide payment services within the meaning of applicable payment-services regulation (including PSD2 and the rules of the Central Bank of the Republic of Kosovo). Toong relies on the exemption for technical service providers that support the provision of payment services without at any time entering into possession of the funds being transferred.
2. Funds flow directly to the Merchant
All customer payments are made directly by the customer to the Merchant, through a payment account or merchant agreement held in the Merchant's own namewith a licensed payment service provider (for example Paysera LT, UAB, or the Merchant's own bank e-commerce agreement). Toong never collects, holds, aggregates, forwards, or disburses client funds, and never acts as merchant of record for the Merchant's sales.
3. The Merchant's payment provider relationship
- The contract for processing payments exists between the Merchant and its payment service provider. Fees, settlement times, chargebacks, refunds, reserves and payouts are governed exclusively by that contract.
- The Merchant is responsible for keeping its payment provider informed about its sales channels, including the use of payment links generated via Toong, where the provider's agreement requires it.
- The Merchant is solely responsible for the goods and services it sells, for refunds and disputes with its customers, and for its tax, invoicing and consumer-protection obligations.
4. Card data and security
Payment card data is entered exclusively on the secure, hosted payment pages of the Merchant's payment service provider. Card data is nevercollected, transmitted or stored by Toong, and never appears inside chat conversations. The Merchant's payment provider credentials (such as a project identifier and signing secret) are stored encrypted and used solely to generate payment requests and verify payment confirmations on the Merchant's behalf.
5. Confirmations are informational
Payment confirmations shown in conversations reflect notifications received from the Merchant's payment provider and are provided for convenience. The authoritative record of any payment is the Merchant's own payment provider account statement.
6. No financial advice
Nothing in the Toong platform constitutes financial, legal or tax advice. The Merchant should direct questions about payment processing, fees or regulation to its payment service provider or professional advisers.
7. Contact
Questions about these terms: [email protected] (Ideal Dev SH.P.K., Prishtina, Republic of Kosovo).