Toong lets businesses connect their messaging channels (Messenger, Instagram, WhatsApp, Viber) so an AI assistant can reply to their customers. You can request deletion of your data at any time.
If you are a customer who messaged a business
Email [email protected] from the request, including the channel (e.g. Messenger/Instagram/WhatsApp/Viber) and the business/page you contacted. We will delete the conversation messages and the channel identifier we hold for you within 30 days and confirm by email. (We may also forward your request to the business, which is the controller of that conversation.)
If you are a business using Toong
- Disconnect a channel in Settings → Channels. Its encrypted credentials are removed immediately.
- Delete content (knowledge items, documents, connected websites, conversations) from the dashboard at any time.
- Delete the whole workspaceyourself from Settings → Delete workspace (the owner confirms with their password; the workspace is suspended immediately and permanently erased after a 30-day grace period). The same option is in the mobile app under Settings → Delete account & data. If you cannot sign in, email [email protected]from the owner's address and we will do it for you.
What gets deleted
Messages and conversations, knowledge-base entries and uploaded documents, connected-site data, channel identifiers, and encrypted channel credentials associated with the request.
See also our Privacy Policy.