Customers in Kosovo and Albania write everywhere: Instagram DMs at 11 PM, WhatsApp on Sundays, Messenger during lunch. Businesses that answer within minutes win those customers; the ones that answer tomorrow often lose them.
That's where an AI chatbot comes in — but not the old "press 1 for prices" kind. A modern AI assistant reads the question like a person, understands Albanian (dialects and typos included) and answers with your business's own information.
What an AI assistant actually does in 2026
- Answers 24/7 on every channel — Instagram, WhatsApp, Messenger, Telegram, email and your website chat, from one place.
- Speaks the customer's language — Albanian, English, German, Italian... automatically, matching whatever the customer uses.
- Knows your offers — trained on your prices, services, opening hours and FAQs, not generic answers.
- Takes bookings by itself — connected to your calendar, it offers free slots and writes appointments in directly.
- Hands over to a human when needed — when the customer asks for a real person or the question is out of scope, your team gets pinged on WhatsApp instantly.
What does it cost?
International platforms like Intercom or respond.io start around $74–79/month and climb fast with every extra seat. For a small business in Prishtina or Tirana, that math rarely works.
Toong was built for exactly this market: plans start at €49/month with everything a small business needs included, and you can try it free for 7 days, no card. We do the initial setup — you bring your business content, we train the assistant.
Why now?
Meta has fully opened the WhatsApp Business API and the Instagram DM API for automation — and customers already expect instant replies. The competitive edge is no longer "do you have a chatbot", it's "how well does it answer in your customers' language, with your real data".
Want to see it yourself? Start the free trial or just message the chat on this site — our own assistant will answer you. That's the best demo there is.
