Most sales in Kosovo and Albania close inside a conversation — Instagram, WhatsApp or Viber — not in a webshop. But that's exactly where payment stalls: "send it to our bank account", a photo of the payment slip, waiting. Plenty of orders die at that step.
The fix: a payment link in the chat
With Toong, the operator (or the AI assistant itself) drops a secure payment link into the conversation with the amount and description. The customer opens it, pays by card or e-banking, and the confirmation appears automatically in the same thread.
- Money goes straight to YOUR account — Toong never touches your funds; you connect your own payment account (Paysera, or Stripe for businesses registered in the EU/UK/US) and every payment settles there.
- Card details never pass through us — the customer enters them on the payment processor's certified page, not in the chat.
- Automatic confirmation — the moment the payment is approved, a "✅ Payment received" receipt lands in the conversation and your team sees the status in the inbox.
What businesses use it for
- Booking deposits — clinics and salons taking a deposit for appointments (which also cuts no-shows).
- Orders with delivery — Instagram shops collecting payment before shipping.
- Service invoices — workshops, agencies and professionals billing without delays.
What if you have no online payment account at all?
Opening a Paysera business account is free and fully online — usually done within 1–2 days. For businesses with an existing e-commerce contract with their bank, we can connect that too. And until everything's ready, the assistant can share your bank details (IBAN) from its knowledge base — the old way, but automated.
Chat payments are included from the Growth plan up — see plans.
